Shipping policy

Processing Times

Soup646 pieces are made in small batches, with some items made to order. Processing times vary depending on the item, material availability, and current order volume.

Any estimated processing or shipment dates will be communicated on the product page or at the time of purchase. If a significant delay occurs, we will do our best to notify you.

Shipping Rates and Delivery

Available shipping methods and rates are displayed at checkout where applicable. For orders requiring custom shipping arrangements, we will communicate the available options and costs before shipment.

Delivery times are estimates and may vary depending on the carrier, destination, customs processing, and other circumstances outside our control. We cannot guarantee delivery dates unless explicitly agreed upon in writing.

Domestic Shipping

Orders within the United States are shipped using the carrier and service selected at checkout. Tracking information will be provided when available.

Once an order has shipped, customers can use the tracking information to follow its progress.

International Shipping

We ship internationally to select destinations. Available shipping methods, costs, and estimated delivery times depend on the destination.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing and international carrier delays may extend delivery times beyond the original estimate.

Tracking and Delivery Issues

Tracking information will be provided when available after an order ships.

If your package appears delayed, please check the tracking information first. If there has been no movement for an extended period or the package appears lost, contact us and we will help investigate with the carrier.

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the packaging and item so we can review the issue.

Incorrect Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if a package must be reshipped due to an incorrect address provided at checkout, subject to applicable law.